Customer Support/Sales Rep from Alpha Consulting Corp. Pleasanton, CA 94588
CUSTOMER SUPPORT/SALES REPPLEASANTON, CA Position is remote until COVID restrictions are lifted; position will then be on site.
Project Description:
The FSSA is responsible for handling inbound/outbound call inquiries, processing a variety of transactions, and act as subject matter experts.
Under general supervision, the FSSA processes customer and the Client's Sales Representatives' requests in a timely, accurate and professional manner, while assisting in improving workflows and internal processing as needed.
FSSA fosters strong relationships with customers and Sales Representatives by creating positive interactions and building bridges.
The employee must conduct their work activities in compliance with all the Client's internal requirements and with all applicable regulatory requirements.
The Client's internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.
Handle 80-100 calls/requests per day providing exceptional customer service within service levelsServe as liaison between direct sales personnel, customers and various entities at the organizationProcess orders from direct customers and/or the Client's Sales RepresentativesManage North America queue inbox for all casesUtilize SAP/CRM to create orders for consumables, sales trunk stock, non-revenue orders and fulfills assigned order to cash responsibilitiesCreate and maintain the product's website and Physician LocatorsProcess returns and replacements in a timely mannerMaintain SFDC to contain updated customer and field personnel informationAct as a subject matter expert for designated the Client's sales and marketing programs and assist internal and external customers with inquiriesPartner with MAD Lead to research inquires to identify and resolve customer concerns in a timely matterPerform other related duties as assigned.
Required Skills:
Exceptional phone etiquette and good listening skillsTakes initiative and makes decisionsAbility to work in a team-oriented, collaborative environment and independentlyLearns and adapts to new technologies and changing processesStrong ability to multi-task and prioritize with excellent organizational and communication skillsCritical Thinking - Perform accurate and complete work, within deadlines, with or without direct supervisionCommunicate effectively with employees and internal/external contacts Preferred:
Experience with SAP/CRM and/or other order management systemsStrong working knowledge of Microsoft Office and SalesForce.
comMedical Device or Pharmaceutical experienceAssociate degree or equivalent combination of education and experience.
3
years of Customer Service This 12
month position starts ASAP.
Please E-MAIL your resume (attachment to email) with rate and availability to Jessica:
jj@alphaconsulting.
com ALPHA'S REQUIREMENT #21-00775MUST BE ELIGIBLE TO WORK IN THE U.
S.
AS AN HOURLY W2 EMPLOYEE#ZR#LI-JJ1.
Estimated Salary: $20 to $28 per hour based on qualifications.
Project Description:
The FSSA is responsible for handling inbound/outbound call inquiries, processing a variety of transactions, and act as subject matter experts.
Under general supervision, the FSSA processes customer and the Client's Sales Representatives' requests in a timely, accurate and professional manner, while assisting in improving workflows and internal processing as needed.
FSSA fosters strong relationships with customers and Sales Representatives by creating positive interactions and building bridges.
The employee must conduct their work activities in compliance with all the Client's internal requirements and with all applicable regulatory requirements.
The Client's internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.
Handle 80-100 calls/requests per day providing exceptional customer service within service levelsServe as liaison between direct sales personnel, customers and various entities at the organizationProcess orders from direct customers and/or the Client's Sales RepresentativesManage North America queue inbox for all casesUtilize SAP/CRM to create orders for consumables, sales trunk stock, non-revenue orders and fulfills assigned order to cash responsibilitiesCreate and maintain the product's website and Physician LocatorsProcess returns and replacements in a timely mannerMaintain SFDC to contain updated customer and field personnel informationAct as a subject matter expert for designated the Client's sales and marketing programs and assist internal and external customers with inquiriesPartner with MAD Lead to research inquires to identify and resolve customer concerns in a timely matterPerform other related duties as assigned.
Required Skills:
Exceptional phone etiquette and good listening skillsTakes initiative and makes decisionsAbility to work in a team-oriented, collaborative environment and independentlyLearns and adapts to new technologies and changing processesStrong ability to multi-task and prioritize with excellent organizational and communication skillsCritical Thinking - Perform accurate and complete work, within deadlines, with or without direct supervisionCommunicate effectively with employees and internal/external contacts Preferred:
Experience with SAP/CRM and/or other order management systemsStrong working knowledge of Microsoft Office and SalesForce.
comMedical Device or Pharmaceutical experienceAssociate degree or equivalent combination of education and experience.
3
years of Customer Service This 12
month position starts ASAP.
Please E-MAIL your resume (attachment to email) with rate and availability to Jessica:
jj@alphaconsulting.
com ALPHA'S REQUIREMENT #21-00775MUST BE ELIGIBLE TO WORK IN THE U.
S.
AS AN HOURLY W2 EMPLOYEE#ZR#LI-JJ1.
Estimated Salary: $20 to $28 per hour based on qualifications.
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