Call Center Representative
4.
5 Pleasanton, CA Pleasanton, CA Temporary Full-time Temporary Full-time $23 an hour $23 an hour Customer Service Representative Start Date:
Immediately TEMP to PERM Role Hourly Compensation:
$23.
00 Work Schedule:
Monday to Friday, 8:
30 AM - 5:
00 PM Required Skill Set:
Proficiency in handling high-volume incoming calls, adept at credit card transactions, team-oriented, adaptable, and bilingual capabilities preferred if available.
What You'll Do:
Respond to Customer Inquiries.
Interact with customers on the phone and satisfy their requests for concrete, including type, color, and timing.
When appropriate, ensure customers are aware of the value added products we offer.
Input and Update Concrete Orders.
Input concrete orders.
Communicate order delivery date and time with customers, including mix requirements, color, add-mixtures, charges, and delivery location.
Input and change orders in a timely manner.
Inform the Production Manager or department manager of special instructions or if special materials are needed with any given order.
Verify Orders.
Ensure that the customer understands all relevant company policies and terms of sale, including will calls, ordered yards versus actual yards, stand-by, overtime, Saturday charges, and short load charges.
Additional Responsibilities.
Other duties as assigned.
Skills You'll Need:
Education.
Must have a high school diploma or GED.
Experience.
Must have a minimum of 3 years experience in customer service.
Functional Knowledge.
Must have knowledge of products, concepts, practices, and procedures.
Technology Skills.
Must be proficient with Microsoft Word and Excel.
Language Skills.
English/Spanish bilingual is preferred.
Job Types:
Full-time, Temporary Pay:
$23.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Pleasanton, CA Pleasanton, CA Temporary Full-time Temporary Full-time $23 an hour $23 an hour Customer Service Representative Start Date:
Immediately TEMP to PERM Role Hourly Compensation:
$23.
00 Work Schedule:
Monday to Friday, 8:
30 AM - 5:
00 PM Required Skill Set:
Proficiency in handling high-volume incoming calls, adept at credit card transactions, team-oriented, adaptable, and bilingual capabilities preferred if available.
What You'll Do:
Respond to Customer Inquiries.
Interact with customers on the phone and satisfy their requests for concrete, including type, color, and timing.
When appropriate, ensure customers are aware of the value added products we offer.
Input and Update Concrete Orders.
Input concrete orders.
Communicate order delivery date and time with customers, including mix requirements, color, add-mixtures, charges, and delivery location.
Input and change orders in a timely manner.
Inform the Production Manager or department manager of special instructions or if special materials are needed with any given order.
Verify Orders.
Ensure that the customer understands all relevant company policies and terms of sale, including will calls, ordered yards versus actual yards, stand-by, overtime, Saturday charges, and short load charges.
Additional Responsibilities.
Other duties as assigned.
Skills You'll Need:
Education.
Must have a high school diploma or GED.
Experience.
Must have a minimum of 3 years experience in customer service.
Functional Knowledge.
Must have knowledge of products, concepts, practices, and procedures.
Technology Skills.
Must be proficient with Microsoft Word and Excel.
Language Skills.
English/Spanish bilingual is preferred.
Job Types:
Full-time, Temporary Pay:
$23.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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