Customer Service Representative/Call Center
Quick Apply Full-time Part-time 2 hours ago Full Job Description Mercedes-Benz of Pleasanton is proud to be a leader in our community.
Since opening our dealership in 1987, we've made a commitment to anyone that walks through our doors to offer quality vehicles paired with a simple and efficient car buying process! What We Offer Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Flexible Work Schedule Discounts on products and service RESPONSIBILITIES Answer incoming calls, schedule service appointments Reach out to and follow up with up with prospective customers Follow up with clients with special order parts, recalls, and pending services to schedule appointments Connect new customers with appropriate service team member Work with customers in a professional, well-spoken manner Direct customers to product information resources, including those available online Meet and exceed goals each month and quarter REQUIREMENTS Previous customer service experience is required Previous call center experience is preferred Must be tenacious and willing to learn Strong verbal and written communication skills Proficiency with Microsoft Word, Excel, and Outlook Time management, prioritization and multitasking skills Clean driving record & valid driver's license Benefit Conditions:
Waiting period may apply Only full-time employees eligible COVID-19 Precaution(s):
Personal protective equipment provided or required Plastic shield at work stations Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Job Duties:
Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested Communication method(s) used:
Email Phone In person Work Remotely No Job Types:
Full-time, Part-time Pay:
$19.
00 - $28.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Parental leave Professional development assistance Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Weekend availability Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Since opening our dealership in 1987, we've made a commitment to anyone that walks through our doors to offer quality vehicles paired with a simple and efficient car buying process! What We Offer Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Flexible Work Schedule Discounts on products and service RESPONSIBILITIES Answer incoming calls, schedule service appointments Reach out to and follow up with up with prospective customers Follow up with clients with special order parts, recalls, and pending services to schedule appointments Connect new customers with appropriate service team member Work with customers in a professional, well-spoken manner Direct customers to product information resources, including those available online Meet and exceed goals each month and quarter REQUIREMENTS Previous customer service experience is required Previous call center experience is preferred Must be tenacious and willing to learn Strong verbal and written communication skills Proficiency with Microsoft Word, Excel, and Outlook Time management, prioritization and multitasking skills Clean driving record & valid driver's license Benefit Conditions:
Waiting period may apply Only full-time employees eligible COVID-19 Precaution(s):
Personal protective equipment provided or required Plastic shield at work stations Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Job Duties:
Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested Communication method(s) used:
Email Phone In person Work Remotely No Job Types:
Full-time, Part-time Pay:
$19.
00 - $28.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Parental leave Professional development assistance Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Weekend availability Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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