CXC Project Manager at Workday in Pleasanton, CA
Do what you love. Love what you do. At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work. About the Team The Workday Customer Experience Center exists to showcase our company, talent and technology to prospective customers, existing customers and business partners. This is Workday's version of an Executive Briefing Center - and everything we do puts customers first. We work closely with both sales and customer success teams to create both virtual and in-person engagements that reach our customers objectives. About the Role This role will be responsible for supporting multiple areas of the Customer Experience Center team. The role is, at its core, a strategic project manager. With so many projects and programs needed to support and enable a successful briefing program, this person will be responsible for planning and executing on multiple projects at a time. The team typically works within business hours but does have occasional events that fall outside of local business hours due to customer time zones. This position will be located in our Pleasanton office and required to be onsite a few days per week, based around projects and teammates.
Responsibilities:
Research the needs of the briefing team and identify areas that can be improved or made more efficient Execute and proactively manage multiple projects that lead up to the culmination of different types of customer events:
registration setup, branding, app setup, communications, content creation, multi-team collaboration, timelines, etc. Work closely with the Manager, CX Center Operations to establish projects, plan them out, create timelines and keep them moving forward to successful completion Establish and manage processes, meetings and milestones. Regularly communicate deadlines and interdependency to ensure established milestones are met. Communicate and collaborate with many internal teams including product, marketing, executives, sales, services with professionalism and patience Create long and short-term plans, set appropriate targets, milestones and deadlines. Continuously track and update to ensure delivery of the final product. Research needs of reporting to internal and external teams, create appropriate reports/content decks, share back to the business on a regular basis About You Basic
Qualifications:
5
years in related roles:
event planning, project management, program management Demonstrated experience taking a project from very beginning stages, through planning, timelines and to completion Involvement in an environment that required high touch customer service Experience working with all levels of an organization from marketing and product to executive level Prior use of Google suite, Microsoft Office suite Other
Qualifications:
Prior use of Salesforce, briefing tools, project and event tools Resourceful and self-motivated in a fast-paced and ever-changing environment Incredible ability to manage many competing priorities and timelines at once Ability to research and propose solutions and improvements to team processes continuously Experience creating long and short-term plans, setting appropriate targets, milestones and deadlines. Skills setting up and running reports and metrics to show the teams reach and benefits.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Research the needs of the briefing team and identify areas that can be improved or made more efficient Execute and proactively manage multiple projects that lead up to the culmination of different types of customer events:
registration setup, branding, app setup, communications, content creation, multi-team collaboration, timelines, etc. Work closely with the Manager, CX Center Operations to establish projects, plan them out, create timelines and keep them moving forward to successful completion Establish and manage processes, meetings and milestones. Regularly communicate deadlines and interdependency to ensure established milestones are met. Communicate and collaborate with many internal teams including product, marketing, executives, sales, services with professionalism and patience Create long and short-term plans, set appropriate targets, milestones and deadlines. Continuously track and update to ensure delivery of the final product. Research needs of reporting to internal and external teams, create appropriate reports/content decks, share back to the business on a regular basis About You Basic
Qualifications:
5
years in related roles:
event planning, project management, program management Demonstrated experience taking a project from very beginning stages, through planning, timelines and to completion Involvement in an environment that required high touch customer service Experience working with all levels of an organization from marketing and product to executive level Prior use of Google suite, Microsoft Office suite Other
Qualifications:
Prior use of Salesforce, briefing tools, project and event tools Resourceful and self-motivated in a fast-paced and ever-changing environment Incredible ability to manage many competing priorities and timelines at once Ability to research and propose solutions and improvements to team processes continuously Experience creating long and short-term plans, setting appropriate targets, milestones and deadlines. Skills setting up and running reports and metrics to show the teams reach and benefits.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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